Financial Services

Improving customer service

The complexity and constantly changing nature of financial regulations drive much of our work in the banking sector. A variety of financial institutions have leveraged our services to manage data related to financial compliance.

We worked with a major West Coast bank to set up an application to manage direct rollovers for 401(k)s. Through the application, new and existing bank customers who had recently lost jobs could move their savings to the bank’s direct rollover IRA programs. All of the compliance issues and customer tracking requirements were managed by the custom application, and all follow up activities were tracked and reported. Finally, correspondence was automated through an integrated mail merge subsystem. Another system tracked sales of annuity products and was the system of record for salespeople and their commissions. Our solutions allowed this financial institution to seamlessly automate and track complex financial transactions, improving customer service and driving costs down.