Publishing

Automating the communications process

The Bay Area job market has experienced extraordinary fluctuations due in large part to the volatility of Silicon Valley and the Biotechnology industry. Tracking employment opportunities in the region has presented a number of challenges.

One of the projects we undertook automated a paper-based system for tracking and publishing executive-level job leads. The information was tracked, categorized and organized by business and job function and then mailed to candidates. After automating the paper-based system, the project was transitioned to the Web. The Web-based system reduced the number of staff required to run the program, improved the consistency and accuracy of the job leads, and ultimately expanded the user base. By eliminating manual processes and improving accuracy, the new automated system delivered improved customer service and reduced costs.